Privacy & Terms

Privacy Policy

Drum Cafe Canada ("we", "us") respects your privacy. This policy explains what personal information we collect through drumcafe.ca and our other channels, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you request a quote, we collect the details you enter in the form: company name, contact name, email, phone number (optional), province, city, event date, number of attendees, whether you've worked with us before, and your message.

When you email us, we receive your name, contact details and whatever you choose to include in your message.

When you visit the site, our hosting provider automatically keeps basic technical records, such as your IP address, browser type and the pages you visited. These logs are used for security and to keep the site running, not to identify you.

How we use it

• To reply to your inquiry and prepare a quote.
• To plan, confirm and deliver your event, including preparing an agreement and invoice.
• To follow up about your event, or a future one if you've worked with us before.
• To keep business records we're required to keep, for example for tax purposes.

We don't sell, rent or trade your personal information. We won't send you marketing emails unless you've agreed to receive them, and you can opt out at any time.

Who helps us handle it

We use a few trusted service providers to run the website and our communications. They only process your information to provide their service to us:

• Google (Google Forms and Gmail) receives and stores quote requests and email.
• Hawk Host hosts this website and our drumcafe.ca email accounts.
• Google Fonts supplies the fonts on this site, which means your browser connects to Google's servers when a page loads.

Some of these providers store information on servers outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country.

Cookies

We don't use advertising or tracking cookies at this time. The site may set essential cookies needed for security and for the site to work properly. If we add website analytics in the future, we'll update this policy first.

Photos and video at events

We sometimes photograph or film our sessions to show what Drum Cafe events look like. If you'd prefer we don't, just tell us when you book. We don't publish identifiable photos of children without permission.

How long we keep it

We keep your information only as long as we need it for your inquiry or event, and for the business records we're legally required to keep. After that, we delete it.

How we protect it

We use secure, password-protected accounts with our service providers, and access is limited to the people who need it to respond to you or deliver your event. No online system is perfectly secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us at any time to:

• tell you what personal information we hold about you;
• correct anything that's inaccurate;
• delete your information, unless we're required to keep it;
• stop contacting you.

Email us at info@drumcafe.ca and we'll respond within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Terms of Use

These terms apply to your use of drumcafe.ca. By using the site, you agree to them.

About the information on this site

We do our best to keep everything on this site accurate and up to date, but it's provided for general information. Program details, availability and formats can change. Please confirm anything important with us directly.

Quotes and bookings

Requesting a quote doesn't create a booking or any obligation for you or for us. A quote is an estimate based on the details you give us. Your event is confirmed only when we've both agreed in writing and signed a booking agreement. That agreement, including its payment and cancellation terms, is what governs your event.

Our content

The text, logos, photos, videos and design on this site belong to Drum Cafe or are used with permission. Please don't copy, reuse or republish them without our written consent. You're welcome to link to any page on our site.

Links to other websites

This site links to other websites and services, such as Instagram, Facebook and LinkedIn. We're not responsible for their content or how they handle your information. Their own terms and privacy policies apply.

Limitation of liability

This site is provided "as is". To the extent allowed by law, Drum Cafe Canada isn't liable for any loss or damage arising from your use of the site or from relying on information on it. This doesn't limit any rights you have under a signed booking agreement.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms from time to time. The date at the top of the page shows when they were last changed.